In a recently identified text scam, members are instructed to reply to a fraudulent text message and dial *72 before a 10-digit phone number. Ascend Federal Credit Union members believe they are requesting a call back with an Ascend representative but are inadvertently setting up call forwarding with the scammers. An example of the message is pinned in the comments.
Please remember that Ascend representatives will never:
-Ask a member to reply to a suspicious text message or dial a phone number beginning with *72
-Ask a member for their account number via email or text message
-Ask a member to share their user ID or digital banking password
-Ask a member for a one-time passcode
-Ask a member to send money via Zelle to make their account current or “in good standing.”
-Call a member to verify a Zelle transaction
For additional tips to help protect your personal and financial information from scammers, visit ascend.org/banking-features/fraud-prevention.